Webinar covers best practices of donated product logistics

On August 27, 2019, the World Federation of Hemophilia (WFH) held a webinar designed to explain the updated policies of the WFH Humanitarian Aid Program regarding the transport, handling, storage, and use of donated products. The event was attended by hemophilia treatment centre (HTC) stakeholders, such as health personnel and those with direct involvement in product handling, and members of the Hemophilia Federation of India, a WFH national member association (NMO). The webinar is the first of an ongoing series that will see the WFH engage with different partners in their respective countries or regions.

The event gave attendees the opportunity to learn about the best way to manage different situations encountered during the product donation process. Georgios Ampartzidis, Logistics Manager for the WFH Humanitarian Aid department, gave two presentations during the webinar.

“The Expanded HA Program Logistics and Reporting: Overview and Challenges”, the first presentation, began with the important fact that the WFH Humanitarian Aid Program has greatly increased its product donations around the world in recent years. With that volume increase comes an ever-greater need for better coordination between the WFH Humanitarian Aid department and recipient countries. Georgios Ampartzidis went over some general recommendations for people involved in donation logistics:

  • Agree and follow the terms of the recipient country agreement
  • Distribute to HTCs within the recipient country as efficiently as possible
  • Eliminate any diversion risks or product waste
  • Respect storage conditions for each product and properly validate storage facilities (cold rooms, fridges)
  • Learn to monitor inventory and inform the WFH of any product shortages on a timely manner to avoid stock outs
  • Destroy product damaged during transportation, or product that has reached its expiry date as per WFH guidelines and fact sheets

He went on to cover specific logistics best practices, such as the donation receipt and release process, storage guidelines, suggested dosages, inventory monitoring guidelines, general product quality issues and adverse events, and product recalls.

Georgios Ampartzidis then went over the importance of using the WFH on-line reporting and management system, a web-based tool that allows the WFH to track the utilization of donated CFCs throughout the world, and which is completely secure and respects the privacy of patients. The system allows the WFH to understand where and how donated CFCs are being used, which will enable the WFH to better plan distribution. He stressed that failing to report (on-line or off-line) will make a recipient country ineligible to receive further WFH Humanitarian Aid Program donations.

In the second presentation, “The WFH Humanitarian Aid department logistics program: case discussions”, Georgios Ampartzidis reviewed the five WFH Humanitarian Aid Program regulations on products; presented situations that may arise during transport and handling; explored ways of properly managing these situations, and covered other issues could arise during the logistics process. Georgios Ampartzidis also went over the five WFH Humanitarian Aid Program regulations on products:

  1. Keep product securely stored at between 2°C and 8°C
  2. Respect the original packaging
  3. Abide by the fact that a doctor’s prescription is required for all product use
  4. Rotate inventory using the FEFO (First to Expire, First Out) principle, and quarantine and destroy expired product
  5. File quarterly stock reports in a timely manner

Georgios Ampartzidis explained that these regulations exist to ensure product integrity; maximize the product’s therapeutic effect for patients; protect everyone in the donation cycle (patients, HTCs, partner organizations, donor companies, and the WFH); and ensure program sustainability through compliance.

The seminar ended with important case studies that went over real-life situations where people working in the logistics chain have to take action in order to maximize the safe delivery and use of donated product.

The next webinar will take place on October 18, 2019 with WFH partners from Nepal, Bangladesh, Sri Lanka and Pakistan.

About the WFH Humanitarian Aid Program

The expanded WFH Humanitarian Aid Program improves the lack of access to care and treatment by providing much needed support for people with inherited bleeding disorders in developing countries. By providing patients with a more predictable and sustainable flow of humanitarian aid donations, the WFH Humanitarian Aid Program makes it possible for patients to receive consistent and reliable access to treatment and care. None of this would be possible without the generous support of Sanofi Genzyme and Sobi, our Visionary Contributors; Grifols, CSL Behring, GC Pharma, our Corporate partners; and Roche and Bayer, our newest donors. To learn more about the WFH Humanitarian Aid Program, visit